IT Deskside Support Engineer – Free-lance/ Part-time Position (Based at Kuala Lumpur)

16 March 2012   Published by hrthatz



Key Area of Responsibilities
• Providing telephone and email support to end-users on their IT and business software issues (including PC / Laptops / Email / Internet / Printer / Network Connectivity/ Standard applications support and troubleshooting); and ensuring the first call resolutions and the Service Level Agreements (SLAs) are met consistently.
• Logging and following up on outstanding cases till closure on a timely basis to meet the SLAs.
• Escalating specific incidents and service requests to next level for immediate attention and resolutions, when necessary.
• Supporting of other IT related projects or activities (such as upgrades, changes, maintenance and computer relocation), including proving IT support at the Client’s Singapore site on ad-hoc basis.

Job Requirements:
1. At least 3 years of IT Support working experience.
2. IT savvy and proficient in Internet and Email applications.
3. Customer-oriented, patient and a strong team player.
4. Possess good communication (English and Chinese speaking) and inter-personal skills.
5. Available to work at anytime.
6. Will be based in Kuala Lumpur.
7. Malaysian only.


Pay: RM80/day

Location: Kuala Lumpur / Kuala Lumpur
Login to view contact information

Post Your Comments Here

We strongly recommend that you do not disclose your email address or mobile number at comment field to prevent spam

This Is CAPTCHA Image Write the characters in the image above (Case sensitive)