Key Area of Responsibilities
• You will provide helpdesk (Phone or remote) and onsite support to end users on IT and simple network problems (such as Email management & Virus Issues, Laptop, PCs, Printers, Scanners, Server and Network Connectivity issue) and requests.
• For issues/matters that you are unable to resolve or handle, you shall escalate or communicate them to the technical support engineers (2nd /3rd level Engineer) or third party verndors.
• Follow up, as well as, close all the incidents/issues/requests to ensure SLAs are achieved.
• Immediately report and update the IT management on any major IT issues (such as virus outbreak, outages, etc).
• To assist in other IT related projects or activities (such as upgrades, changes, maintenance and relocation).
1. At least 3 years of IT Support working experience.
2. IT savvy and proficient in Internet and Email applications.
3. Customer-oriented, patient and a strong team player.
4. Possess good communication (English and Chinese speaking) and inter-personal skills.
5. Will be based in Kuala Lumpur.
6. Malaysian only.
Location: Kuala Lumpur / Kuala Lumpur
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