Mystery Shopper

07 November 2011  



Our Company
A.C.D.L. is a renowned luxury retail consultancy. Our core business includes auditing, training and mystery shopping. We help world class luxury brands with their development globally. In recent years, A.C.D.L. is developing rapidly in Asia (Hong Kong, Shanghai,…). Our clients include CARTIER, CHANEL, NUXE, GUERLAIN, PAUL SMITH, L’ORÉAL, ETC.

What is Mystery Shopping?
Mystery shopping or mystery consumer is a tool used by market research companies to measure quality of retail service or gather specific information about products and services. Mystery shoppers posing as normal customers perform specific tasks—such as purchasing a product, asking questions, registering complaints or behaving in a certain way – and then provide detailed reports or feedback about their experiences.
Your Tasks:
1. Receiving our training before each campaign in order to understand what to evaluate (free or charge).
2. Go shopping undercover at required counter/shop with the given scenario, observe closely, and evaluate the quality of service. A typical visit with purchase is usually 45 minutes and a typical visit without purchase is usually 20 minutes.
3. Fill out our questionnaire in our online system and upload the required documents/photos.

We are Hiring Mystery Shoppers !
In accordance with our development in Malaysia, we are now looking for mystery shoppers of luxury products and high-end products.
Mystery Shoppers Requirements :
1. Male & Female
2. Age : between 20 & 60 years old
3. Language : fluent English
4. Customers of luxury cosmetic/fashion brands preferred
5. Responsible and Ethical.
6. Having a camera or a smart phone with a camera function. Having internet access.

We provide:
Compensations suitable for high-end consumers and/or luxury gifts;
Flexibility – You can conduct your mystery visit whenever you feel like shopping!

For more A.C.D.L. information, please visit www.acdluxe.com. Inquiries to: ms1@acdluxe.com


Pay: RM80 per hours

Location: Kuala Lumpur / Kuala Lumpur
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